AK Open Privacy Policy

1 Introduction

AK Open operates akopen.net — an online gaming and sports betting platform for adult players in Pakistan. This Privacy Policy explains how we collect, use, store and protect personal information in connection with your use of the platform, whether you are accessing it through a browser or the AK Open Android app.

By creating an account on AK Open, you confirm that you have read and understood this Privacy Policy. This policy applies to all registered players, visitors who browse the site without registering, and anyone who contacts our support team.

This policy should be read alongside our Terms and Conditions. Where the Terms and Conditions reference data handling, this Privacy Policy provides the full detail.

2 What We Collect

AK Open collects personal information in two ways — information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required at registration)
• Mobile number and email address
• Identity document details when verification is requested
• Payment method details needed to process PKR deposits and withdrawals — such as your JazzCash or Easypaisa registered number, or bank account details for Raast and bank transfers
• Any messages or information submitted when contacting customer support

Information collected automatically:

• Device type, operating system and browser version
• IP address and approximate location (city/region level only)
• Pages visited, features used and time spent on the platform
• Betting and gaming activity — markets accessed, stakes placed, game sessions
• Session duration and login timestamps
• App version and device identifiers when using the AK Open Android app

3 How We Use Your Data

AK Open uses the personal data described above for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, and sending you essential account communications such as deposit confirmations and withdrawal notifications.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments — and maintaining a record of those transactions for both your reference and ours.
• Platform delivery: Providing access to cricket and PSL betting markets, football, esports, slot games, fish shooting games, live casino and all other features available on AK Open.
• Customer support: Responding to queries, resolving disputes over bets or transactions, and improving the quality of support based on past interactions.
• Security and fraud prevention: Detecting unusual login activity, identifying duplicate accounts, monitoring for prohibited conduct listed in our Terms and Conditions, and protecting the platform from abuse.
• Responsible gaming monitoring: Tracking activity patterns to identify potential problem gaming behaviour and, where appropriate, making responsible gaming tools available or reaching out to offer support.
• Platform improvement: Understanding how players navigate the platform so we can fix problems, improve features and make AK Open better for Pakistani players overall.
• Marketing communications (opt-in only): If you have opted in to receive promotional messages, we may send you information about bonuses, PSL betting promotions, new games and other offers. You can opt out at any time through your account settings or by contacting support.

4 Payment Data

Because AK Open processes real PKR transactions, handling payment data responsibly is particularly important. Here is how payment information is managed:

• When you make a deposit via JazzCash or Easypaisa, the transaction is initiated through the respective payment provider's secure interface. AK Open receives confirmation of the transaction but does not store your mobile wallet PIN or account password.
• For Raast and bank transfer deposits, AK Open receives confirmation of the inbound PKR transfer. Your full bank account number is not stored on our platform beyond what is necessary to process the associated withdrawal.
• Card payment data (debit or credit) is processed through the card network's secure gateway. AK Open does not store full card numbers — only a masked reference sufficient to match your withdrawal request.
• Transaction records — amounts, dates, methods and reference numbers — are retained as part of your account history and may be required for dispute resolution or support queries.

If you believe an unauthorised transaction has occurred on your AK Open wallet, contact support immediately. We will investigate and, where the transaction is confirmed as unauthorised, work to resolve the matter as quickly as possible.

5 Data Sharing

AK Open does not sell, rent or trade your personal data. We share information only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the data required to complete your PKR transaction. Each of these providers operates under their own privacy terms.
• Identity verification services: Where a third-party verification tool is used to confirm your identity, the relevant document details are shared with that provider for verification purposes only.
• Technology and infrastructure providers: Hosting, security and platform infrastructure providers may process data as part of running the technical systems that AK Open depends on. These providers are contractually required to handle data securely and only for the purpose of providing their service to us.
• Legal requirements: If AK Open is required by a valid legal process to disclose data — such as a court order — we will comply with that requirement. We will notify you where we are legally permitted to do so.
• Fraud and security investigations: Where a serious fraud, money laundering or security concern is identified, relevant information may be shared with appropriate investigative bodies.

In all cases, data sharing is limited to what is genuinely necessary. We do not pass your contact details to marketing companies or allow third parties to send you unsolicited communications using data obtained from AK Open.

6 Data Retention

AK Open retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable record-keeping obligations.

• Active accounts: Personal data and transaction records are retained for the lifetime of your account and for a defined period after account closure, to allow for dispute resolution and to meet any record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum period following each transaction for financial record purposes.
• Support interactions: Records of customer support conversations are retained for a period sufficient to resolve follow-up queries and disputes arising from the same issue.
• Closed accounts: Following account closure, personal data that is no longer required for legal or operational purposes will be deleted or anonymised. Data retained solely for marketing purposes is removed upon account closure or upon opt-out, whichever comes first.

If you want to know how long specific categories of your data are retained, contact support with your request and we will provide that information.

7 Security

AK Open takes reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration and disclosure. These measures include:

• Encryption of data in transit between your device and our servers using HTTPS/TLS
• Encrypted storage for sensitive personal and financial data
• Access controls that restrict which staff members can view which categories of data
• Regular security reviews of platform systems and third-party integrations
• Monitoring for unusual access patterns that could indicate a breach or unauthorised activity

While we work hard to protect your information, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your AK Open account, do not share your login details with anyone, and contact us immediately if you suspect your account has been accessed without your permission.

8 Cookies

AK Open uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, remember your language preference and maintain security settings. The platform cannot work correctly without these.
• Analytics cookies: Help us understand which parts of the platform are used most, where players encounter problems, and how we can improve the experience. Data collected through analytics cookies is aggregated and does not identify individual players.
• Preference cookies: Remember settings you have configured on the platform — such as display preferences or notification settings — so you do not have to set them again each time you visit.

AK Open does not use third-party advertising or retargeting cookies. We do not share cookie data with advertising networks.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use the platform properly — in particular, you may need to log in again more frequently.

9 Your Rights Over Your Data

As a registered player on AK Open, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and your registered account details.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request to ensure we are not disclosing or deleting another person's data.

10 Minors

AK Open is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and accounts found to belong to minors will be closed and any associated data deleted.

If you are a parent or guardian and believe that someone under 18 in your household has registered on AK Open, please contact our support team immediately. We will investigate and close the account without delay.

For more information on keeping young people safe from online gaming, visit our Responsible Gaming page.

11 Changes to This Policy

AK Open may update this Privacy Policy from time to time to reflect changes to the platform, payment methods, applicable requirements or the way we handle data. When we make changes, the updated policy will be published on this page with a revised effective date shown at the top.

Where changes are significant, we will make reasonable efforts to notify registered players — for example by placing a notice in the platform or sending a message to your registered contact details. Your continued use of AK Open after a policy update is published constitutes your acceptance of the revised terms.

We encourage you to check this page periodically so you are always aware of the current version of our Privacy Policy.

12 Contact

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, you can reach AK Open through the following channels:

• Visit our FAQ page for answers to common questions about accounts and data
• Use the in-app support chat available in the AK Open Android app (see our Download page)
• Email us at: [email protected]

When contacting us about a data request, please include your registered account details so we can locate your record and respond accurately. We aim to respond to all privacy-related queries promptly — during peak periods such as active PSL season, response times may be slightly longer but we will always get back to you.